Answers to
How many licenses do I need to purchase?
You need to purchase as many licenses as the total number of users expected to use SOHODOX.
When and how will I receive the license?
You will receive a registration key by email within 24 hours of purchase, except on weekends and holidays.
Can I get a discount if I buy multiple users?
Yes, ofcourse. If you want to purchase more than 1 user you can get a discount on the additional users you purchase. Please contact our sales team ([email protected]) to know about discounts you are eligible for.
Do I have to pay extra for support and maintenance?
Support and upgrades is available to all SOHODOX customers who have purchased the annual subscription plan.
Customers who purchase the Lifetime plan, get support and upgrades for the first year. After that the customer has to purchase a maintenance subscription to continue receiving support and upgrades. The cost for maintenance subscription for 1 user is US $50 per year.
I have imported documents to the SOHODOX trial version. Will I be able to retain the documents once I purchase the license? Or do I have to uninstall the trial and install the purchased copy?
When you purchase a SOHODOX license, you will receive a Registration Key via email. Applying this key to your existing installation of the evaluation version will turn it into a registered version of SOHODOX. You do not need to uninstall SOHODOX and then re-install or re-download it. Data that you added during evaluation will remain available after you register SOHODOX.
Answers to
Which Credit Cards do you accept?
We accept most internationally recognized credit cards such as Visa, Mastercard/Eurocard, American Express, Diners Club and JCB.
Which currencies can I make the payment in?
You can pay in US Dollar, Euro, Japanese Yen, Swiss Franc, Canadian Dollar, Indian Rupee & Australian Dollar.
Can I upgrade to a different plan at a later time?
Yes! You can upgrade to a different plan at any time. For most plan changes, you will need to migrate to the new pricing, but you can add additional users.
What’s the cancellation policy?
If you have purchased the yearly subscription, you can cancel your subscription at any time and you will no longer be charged. After canceling, you will be able to continue using SOHODOX until the end of your billing cycle.
Do you have a money back or refund policy?
No, we do not. Here’s why…
We give you a 14-Day Free Trial download in which you can explore all the features of SOHODOX. You need to purchase only if you believe that the product suits your requirements. Of course, if you have any doubts or questions during your evaluation feel free to write to us at [email protected]
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